Bakery Business in Israel

1. Introduction

At Bakery Business in Israel, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions and procedures for refunds on digital products, consulting services, and any other offerings available through our website.

By purchasing products or services from us, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. Digital Products and Educational Materials

2.1 Eligibility for Refunds

We offer refunds on our digital products and educational materials under the following conditions:

• Time Frame: Refund requests must be submitted within 14 days of purchase.
• Usage Limitations: You must not have downloaded, accessed, or consumed more than 30% of the digital content.
• Reason for Refund: A specific reason for dissatisfaction must be provided, allowing us to improve our products.

2.2 Non-Refundable Items

The following digital products are non-refundable:

• Individual articles or downloads priced below 30 NIS
• Products clearly marked as "Final Sale" or "Non-Refundable"
• Products that have been fully downloaded, accessed, or consumed

2.3 Replacement Option

If you experience technical issues with a digital product, we will first attempt to resolve the issue or provide a replacement copy before processing a refund.

3. Consulting Services and Webinars

3.1 Scheduled Consulting Services

For scheduled consulting services, our refund policy is as follows:

• Cancellation 7+ days before scheduled service: 100% refund
• Cancellation 3-6 days before scheduled service: 50% refund
• Cancellation within 48 hours of scheduled service: No refund, but one-time rescheduling is offered
• No-show: No refund or rescheduling

3.2 Live Webinars and Online Events

For live webinars and online events, our refund policy is as follows:

• Cancellation 7+ days before event: 100% refund
• Cancellation 3-6 days before event: 50% refund or access to the recorded version
• Cancellation within 48 hours of event: No refund, but access to the recorded version will be provided

3.3 Completed Services

Once a consulting service or webinar has been delivered, refunds are considered on a case-by-case basis and are not guaranteed. If you are dissatisfied with a completed service, please contact us within 7 days of service completion with detailed feedback.

4. Subscription Services

4.1 Subscription Cancellation

You may cancel a subscription at any time through your account settings or by contacting our customer support. Upon cancellation:

• You will continue to have access to the subscription until the end of your current billing period
• No refunds are provided for the unused portion of the current billing period
• Your subscription will not auto-renew for the next billing period

4.2 Refunds for Subscription Services

Refunds for subscription services are provided under the following conditions:

• New Subscribers: If you are within the first 14 days of your initial subscription period and have not extensively used the service, you may request a full refund.
• Technical Issues: If you experience significant technical problems that prevent access to subscription content and our team cannot resolve these issues, a prorated refund may be issued.
• Duplicate Charges: If you are erroneously charged twice for the same subscription period, the duplicate charge will be refunded in full.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at info@mercheekall.org with the subject line "Refund Request"
2. Include your order number, purchase date, and the product or service for which you're requesting a refund
3. Provide a clear explanation of why you're requesting a refund
4. If applicable, include documentation or evidence supporting your refund request

5.2 Refund Processing Time

Once a refund request is approved:

• We will process the refund within 5-10 business days
• The refund will be issued to the original payment method used for the purchase
• Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

5.3 Refund Confirmation

You will receive an email confirmation once your refund has been processed. If you do not receive this confirmation within 10 business days of your approved refund request, please contact our customer support team.

6. Exceptions to the Refund Policy

6.1 Special Promotions and Discounted Items

Products or services purchased during special promotions or at significantly discounted rates may have modified or limited refund policies. Any exceptions to our standard refund policy will be clearly stated at the time of purchase.

6.2 Force Majeure

In the event of circumstances beyond our control (such as natural disasters, power outages, or widespread technical failures), we reserve the right to modify our refund policy for affected products or services. We will make reasonable efforts to address these situations fairly.

6.3 Abusive Refund Patterns

We reserve the right to refuse refunds to customers who exhibit patterns of abusive refund behavior, such as repeatedly purchasing and requesting refunds for the same or similar products or services.

7. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this policy will indicate when the most recent revisions were made.

Purchases will be subject to the refund policy in effect at the time of purchase. However, if we make changes that benefit customers, we may, at our discretion, apply these changes retroactively.

8. Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please contact us at:

• Email: info@mercheekall.org
• Phone: +44 901 946 5446
• Address: Flat 82 Hughes Mills, Martinmouth ST21 6SR

We aim to respond to all inquiries within 2 business days.